Shipping policy
Shipping Policy
Processing Time Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.
Shipping Rates & Carriers We ship via UPS, USPS, and FedEx. Shipping rates are calculated at checkout based on the weight and dimensions of your order and your delivery address. Due to the size and weight of complete scooters and larger components (decks, bars, forks), some orders may require additional handling fees.
Estimated Delivery Times
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day
All delivery times are estimates and are not guaranteed. Delays caused by carriers, weather, or other events outside our control are not our responsibility.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can track your shipment directly through the carrier's website.
Risk of Loss Once your order is transferred to the carrier, title and risk of loss pass to you. Rely Scooter Shop is not responsible for lost or stolen packages after carrier confirmation of delivery.
Damaged or Missing Items If your order arrives damaged, please contact us within 48 hours of delivery at relyscootershop@gmail.com with photos of the damage. We'll work with you to resolve the issue promptly.
International Shipping We currently ship within the United States and Canada only. International shipping is not available at this time.
Questions? Contact us at relyscootershop@gmail.com